And as users entered more information, the algorithm got smarter. Employees could view their route overview and stores, and quickly identify key metrics, including categories with high accuracy, or those with low volume. The final tool, dubbed “ION,” was built on a simple, but potent ethos: “Make it easy to do the right thing and hard to do the wrong thing.” The tool was designed to enable the front line to make smart, informed orders in the moments that matter. With BBU’s commitment to experimentation spurring continuous improvement, we made hundreds of changes to get it right. We then tested the proven solution in three more sites. At the same time, we designed a new ordering-tool prototype with a user-friendly experience and the power to reinforce effective ordering. In just 2½ months, we built a forecast that was 35% more accurate. We assembled a cross-functional team, bringing together members of BBU’s front line with the consulting team, data scientists from the Bain Advanced Analytics Group, and design strategists from Innovation & Design. When we couldn’t find any off-the-shelf software to solve these problems, we harnessed the power of Bain Micro-battles System® to build our own. To reduce waste, we needed to dramatically improve forecast accuracy and give the front line a tool that would build trust and enable them to make targeted interventions. As a result, the data was largely ignored in favor of ordering with a bias toward making sure they never ran out of a product. They lacked the data to make strong decisions, and the information they did have was spread out over several pages and ultimately deemed untrustworthy. Given these two challenges, frontline workers mainly followed their gut when ordering products. The second was a food-ordering system that made it hard to make “good” adjustments to those forecasts. While there were several issues, two main problems surfaced: The first was an order forecast that was highly inaccurate for any given SKU, in any store, on any day. So the joint BBU and Bain team went directly to the source, talking to frontline employees to find out why there was so much waste. “They had the answers that we just didn’t have.” How We Helped “We decided to engage our frontline associates into major transformation,” says Morgan Smith, vice president, BBU. This call to action catalyzed a company transformation-one that couldn’t be executed within a boardroom. Grupo LalaĪ Mexican-based dairy company that offers bakery products such as toast, butter croissants, bagels, and muffins in addition to its core dairy products.BBU’s executive team issued a bold challenge: Create a “perfect order” system that would reduce waste, while still driving growth. Mondelez International, Inc.Īn American multinational confectionery, food, and beverage company that manufactures and markets bakery and snack foods, including biscuits, chocolate, gum, candy, and powdered beverages. Flowers FoodsĪ US-based bakery company that offers a wide range of bakery products such as bread, buns, rolls, muffins, cakes, and snack cakes. Its primary competitors include Flowers Foods, Mondelez International, Inc., and Grupo Lala. Today, Bimbo has more than 136,000 employees and generates over $15 billion in annual revenue.Ī Mexican multinational bakery product manufacturing company that is one of the largest baking companies in the world. In 2020, Bimbo announced its commitment to reducing its carbon footprint by 30% over the next ten years. In 2018, Bimbo acquired Mankattan Group, a leading baked goods company in China. Over the years, Bimbo expanded its operations globally, acquiring several companies such as Weston Foods, Sara Lee, and George Weston Bakeries. In 1952, Bimbo introduced its first sliced bread called Pan Blanco Bimbo. Bimbo offers a wide range of bakery products such as bread, sweet rolls, buns, cakes, biscuits, muffins, bagels, tortillas, and snacks.īimbo was founded in Mexico City in 1945 by Lorenzo Servitje, Jaime Jorba, Alfonso Velasco, Jose T. It is one of the largest baking companies in the world, operating in 33 countries and selling its products in more than 100 countries. Bimbo is a Mexican multinational bakery product manufacturing company.
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